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Reward Gateway (UK) Ltd ("Reward Gateway“ "we", "us" or "our") want you to make the most out of this gift card offering operated for members of Blue Light Card Ltd trading as Blue Light Card and Defence Discount Service (the "Blue Light Card") via this website: [https://bluelightcard.rewardgateway.co.uk] (“Site”) We’ve tried to make these Terms and Conditions as easy to read as possible, so if we haven't made anything clear please read more on our Help & Support page

General

  • The discounts and savings that you see have been arranged by us on Blue Light Card’s behalf, to provide you with a genuine way to save you money.
  • We get into more detail about how we protect your personal info in our Privacy Notice.
  • Unless there’s an emergency or special update, we won’t shut the Site without notice.

Your Account

  1. Blue Light Card will let us know if you should have an account with Blue Light Card or Defence Discount Service.
  2. For everyone's safety, if we feel your account may be linked to fraudulent or commercial activity we will suspend your access to investigate.

Site Content

  1. We do our best to provide you with the best and most accurate information. If we make a mistake we'll put things right so you don't lose out.
  2. You should check any additional third-party Terms & Conditions carefully. If something does go wrong, we will do all we can to help.
  3. Blue Light Card’s branding is protected by trademarks and copyright. If you want to copy information from it please contact us for permission first – that way we can make sure we’re all on the same page together.
  4. All other content of the Site is provided to us by Blue Light Card. We have no say on that content, so we can’t take any responsibility or liability for its accuracy.

Instant Vouchers & Physical Reloadable Cards

  1. Please choose the value of your 1st order carefully for that retailer - the 2nd and 3rd orders for the same retailer are restricted to £300 each in that 24 hour period.
  2. Within 30 days of receiving your order, you can request a refund from your account from Reward Gateway for:
    • Instant Vouchers that you haven’t viewed on your account (unless otherwise stated in the offer terms on the merchant page)
    • Unactivated Physical Reloadable Cards
  3. Very rarely something could affect our ability to top up your Physical Reloadable Card at the expected time. We'll let you know if we're aware of an issue, but to prevent any inconvenience, please check your balance before using your card.
  4. If you lose a Physical Reloadable Card, please contact our Helpdesk via phone or live chat ASAP. Where possible we will block the remaining balance and transfer it to a new card for you. Unfortunately, Instant Vouchers are like cash, so we can’t do the same with them.
  5. When retailers close down, vouchers are often refused and usually voucher holders, and anyone with any remaining balance on a Reloadable Card, are not entitled to their money back from the retailer. We will do everything we can to obtain a refund from the retailer for our users, but please be aware this is unlikely and not always possible, for example, if the retailer has gone into administration. We therefore recommend only buying vouchers that you plan to spend in the near future.
  6. Instant Vouchers have expiration dates set by the retailer. You can see the expiration date by viewing the voucher from your account. All vouchers have at least 6 months of validity.
  7. To safeguard your account and retailer preferences, please note that the following policies are in place:
    • 15 orders per day maximum
    • 30 orders per week maximum
    • maximum £5000 online can be spent in last 30 days

Our Liability

Please read information on the Site or any website that you visit from a link on the Site, carefully. We always try our best to help on any issues that arise, but we can't take responsibility for any losses that are a result of your decision - unless we've done something deliberately negligent or underhand, and we have zero intention of doing that.

We are constantly working to improve our service. If you wish to raise any feedback or complaint regarding the service that we provide, we are always keen to investigate. In order for us to fully investigate and provide a response please use our "I have some feedback on the way this website works" ticket form by contacting us from our Help and Support section. Alternatively you can ask our Helpdesk team to pass your feedback or complaint to a Team manager.